Every field service has to dispatch. That is the name of the game. A subcontractor or technician has to be sent to a job site to finish a repair for a customer. It is just that simple – until it isn’t. As per Sales Force, 52 percent field service businesses are still making use of manual techniques for the majority of their works. That includes scheduling & dispatching technicians. Dispatching is such a high priority area to get right in field service, that dispatch software is broadly considered as the finest way to administer your business.
For field service management, dispatch software is a digital tool that provides dispatchers a better control on supervising technicians in the field. That includes choosing them for jobs, routing them to job sites, reassigning them, and keeping an eye on their movements. From a manual point of view, dispatchers use email systems, whiteboards, and online calendars to schedule technicians. The issue is, that it can be a pretty labour intensive procedure to not just get a technician scheduled, but reassigned.
With mobile dispatch software, dispatchers are getting a full look at their whole workforce from their computer systems. That is every technician, every scheduled work order, even free moment available, all from one location. This sort of visibility provides dispatchers a great deal of info to work with when need to make decisions.
What makes dispatch software a must?
Ease of use is obviously the main reason to use dispatch software. Say goodbye to chaotic desk spaces full of work orders waiting for someone to finish. No more multiple windows open with calendars and huge number of emails to send. It all can be performed easily from one field service software & dispatched to your technicians in the field.
Who can make the most of dispatch software?
From small to medium sized business, dispatch software could be a new beginning for their business. It’d let them to better use their small workforce to attend more service calls.
What are the top benefits of dispatch software?
- More visibility into your workforce
- Easy to handle drag & drop controls
- Narrow down workforce with skill set search
- Capability to optimize routes and schedules
- Complete more work orders & service on-time
- Save time!
Aurora Software provides a simple solution to your mobile dispatching needs with its competent mobile dispatch software. Our user friendly app allows your driver handle their dispatch operation directly from their phone or tablet.
Source from: https://aurorasoftwaresolution.wordpress.com/2021/05/28/what-you-need-to-know-about-mobile-dispatch-software/
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